LUMIEN

Privacy Policy

Last updated: February 11, 2026

At LumienInnovative Ventures Pvt.Ltd., we take your privacy seriously. This policy describes how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide directly to us, including name, email address, phone number, and payment information when you use our services.

We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, and usage patterns.

2. How We Use Your Information

To provide, maintain, and improve our services

To process transactions and send related information

To send technical notices, updates, and security alerts

To respond to your comments and questions

To comply with legal obligations and protect our rights

3. Information Sharing

We do not sell your personal information to third parties.

We may share your information with service providers who perform services on our behalf, subject to confidentiality agreements.

We may disclose information if required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your information.

All data is encrypted in transit and at rest using AES-256 encryption.

We conduct regular security audits and penetration testing.

However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to access, update, or delete your personal information.

You can opt-out of marketing communications at any time.

You have the right to data portability and to lodge a complaint with a supervisory authority.

For EU residents, you have additional rights under GDPR.

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

Essential cookies are necessary for the platform to function properly.

7. Data Retention

We retain your information for as long as necessary to provide our services.

We will delete or anonymize your information upon request, subject to legal obligations.

Transaction records are retained for 7 years for compliance purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

We ensure appropriate safeguards are in place for international transfers.

We comply with applicable data protection frameworks.

9. Children's Privacy

Our services are not directed to individuals under 18.

We do not knowingly collect personal information from children.

If we become aware of such collection, we will delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify you of any material changes by posting the new policy on this page.

Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@lumien-india.com

Address: LumienInnovative Ventures Pvt.Ltd.